How We Engage

Four ways to
work together.

Build, train, transform, or ongoing support. Four models, no wrong door — and if you're not sure where you fit, start with a free assessment and we'll tell you honestly.

01 — Build

Custom Smartsheet Solutions.

Custom, ground-up solutions — not templates with your logo on them.

We design, build, and ship Smartsheet solutions leveraging premium apps and AI: Bridge automations, Control Center blueprints, Dynamic View architectures, Data Shuttle integrations, and MCP connections that let AI work directly with your data. Every engagement is scoped under a statement of work and delivered all through Apex — the same team from design to handoff.

What we do:

  • Solution design and architecture, scoped under an SOW
  • Sheet, report, and dashboard builds
  • Bridge automation and Control Center blueprint development
  • Dynamic View configuration and permission architecture
  • Data Shuttle and external integration setup
  • AI woven in where it genuinely helps — MCP integrations, AI-assisted workflows
  • Documentation and handoff to your internal team

Pricing model: Scoped statement of work, time and materials with a Not-To-Exceed (NTE) cap. We scope from a free assessment conversation, give you a clear estimate range, and bill against actual hours.

Best for: Organizations standing up a new Smartsheet capability, replacing legacy systems, or making a significant architectural change — and wanting it built right the first time.

02 — Train

Smartsheet Training.

Training on your environment — not generic click-here demos.

Software without skilled people is shelfware. Our training is role-based and hands-on: admins learn to govern, builders learn to build, end users learn to do their jobs in the system. All of it on your sheets, your workflows, your data — so people walk out able to do real work, not just pass a quiz.

What we do:

  • Admin training: governance, licensing, architecture, best practices
  • Builder training: sheets, reports, dashboards, automations
  • End-user training: doing their actual jobs in Smartsheet
  • Train-the-trainer for organizations building internal capability
  • Training refreshers as your team grows or turns over

Best for: Teams adopting Smartsheet for the first time, organizations leveling up self-sufficiency, or anyone who's inherited an environment nobody fully understands.

03 — Transform

Business Transformation.

We take you from how you work today to how you should work tomorrow.

Build creates the technology. Transform changes the organization around it. These are scoped initiatives with a defined future state: process redesign, AI strategy, change management, governance, and adoption — the work that determines whether new systems actually change anything.

Unlike open-ended advisory, every transformation engagement starts with where you're going and how we'll know we got there. Unlike a build, the deliverable isn't software — it's an organization that works differently.

What we do:

  • Current-state assessment and future-state design
  • Business process redesign and optimization
  • AI transformation strategy and roadmaps
  • Change management: stakeholder alignment, adoption, governance
  • Operating model design: ownership, standards, decision rights
  • Success measurement and accountability frameworks

Best for: Organizations that know the technology is only half the problem — leaders who need the processes, people, and governance to change along with the systems.

04 — Ongoing

Managed Support.

For existing clients and environments. We keep it running — and getting better.

Managed Support is a monthly retainer for teams that already have Smartsheet in place: break/fix when things go wrong, solution updates as needs evolve, training refreshers as your team turns over, and on-call support from people who already know your environment. Delivered all through Apex — same team, accumulated context.

Need something entirely new built? That goes through a scoped SOW under our Build offering. This retainer is for everything around it: the fixes, the tweaks, the improvements, and the steady hand.

What it covers:

  • Break/fix support and troubleshooting
  • Solution updates and enhancements to existing builds
  • Training refreshers for new hires and new features
  • On-call support from the team that knows your systems
  • Quarterly reviews: what's working, what's next, what to stop

Pricing model: Monthly retainer, typically multi-month engagements — most clients stay for quarters, not weeks. We keep clients by being useful, not by contract terms.

Best for: Existing Apex clients and teams with an established Smartsheet footprint who want one accountable partner keeping it healthy.

Two ways to start
the conversation.

Tell us where you are and we'll tell you which engagement fits. If the honest answer is "none of them," you'll hear that too.

Ready to talk

Book a 30-min
discovery call.

Pick a time that works. We'll come prepared with questions about your workflows and walk away with a clear next step.

Schedule a Meeting
Have a question

Send us a
message.

Quick question, project scoping, or RFI? Drop us a line — submissions land directly in our Smartsheet, no black hole.

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